Frequently Asked Questions

Is my package insured?

New York Exposure guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team.

What happens if only a portion of my order is available for immediate shipment?

In order to offer you the lowest shipping rates, we combine similar items in one shipment subject to the processing times of all items in the shipment (see Processing & Delivery Times). If a temporary out of stock item should prevent available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This will not affect your shipping charges, but you must contact our Customer Support Team directly.

Can I ship to a P.O. box?

Yes, within certain guidelines. The USPS delivers packages 11" x 14" and smaller to a P.O. box. Larger items must be shipped to a street address.We can also ship to an APO through the USPS.